01
Processing your order
Wild Flamingo pieces are handmade and prepared with care before they leave us.
Orders are usually ready to ship within 3–5 working days. This gives us time to pour, finish and seal your piece properly before it makes its way to you.
Once your order has been dispatched, you’ll receive your tracking information.
Please note that courier delivery time is additional to our 3–5 working day processing time.
02
Delivery within South Africa
We deliver throughout South Africa.
Delivery costs and estimated courier times will be shown at checkout and may vary depending on your location.
Once your parcel has been handed over to the courier, you’ll receive tracking information so you can follow its journey.
At this stage, we do not offer international delivery.
03
Johannesburg collection
Prefer to collect?
Collection is available in Greenstone Hill, Johannesburg by arrangement.
Once your order is ready, we’ll contact you to arrange a suitable collection time and provide the collection details.
Please wait until you have received confirmation that your order is ready before arranging collection.
04
If your order arrives damaged
Every Wild Flamingo piece is checked and carefully packaged before it leaves us. Unfortunately, parcels can occasionally be damaged in transit.
If your order arrives damaged, please contact us as soon as possible. We recommend getting in touch within 48 hours of delivery so we can investigate courier-related damage quickly.
Please include:
• Your order number
• Clear photographs of the damaged item
• Photographs of the packaging it arrived in
Please keep the item and its packaging until we’ve responded to your enquiry.
We’ll assess the issue and arrange the appropriate replacement or refund where applicable.
This does not affect any rights you may have under South African consumer law.
05
Returns and exchanges
We hope you love your Wild Flamingo piece, but if you’ve changed your mind about an online purchase, please contact us within 7 days of receiving your order.
Items must be unused, undamaged and returned in their original condition and packaging.
Unless the item is faulty, damaged or incorrect, the cost of returning it will be for your account.
Please contact us before sending anything back so that we can provide the correct return instructions.
Once the returned item has been received and checked, we’ll arrange the applicable refund or exchange.
Original delivery charges and return delivery costs may not be refundable for change-of-mind returns, subject to applicable South African consumer law.
06
Handmade variation
Every Wild Flamingo piece is made by hand.
Small variations in colour, pattern, texture and finish are part of the handmade process and make each piece unique. Your piece may therefore differ slightly from the photographs shown online.
These natural variations are part of the character of the piece and are not considered defects.
07
Custom pieces
Custom pieces are made specifically for you.
Before accepting a custom order, we’ll confirm what can be made along with the price, expected timing and any specific terms that apply to your order.
Because custom pieces are created specifically to your requirements, return or cancellation conditions may differ from our standard products. Any applicable conditions will be explained and agreed before your custom order is confirmed.
This does not affect your rights where an item is faulty, damaged or not what was agreed.
08
Incorrect or faulty items
If you believe you’ve received the wrong item or there is a fault with your piece, please contact us with your order number and photographs showing the issue.
We’ll assess the problem and help arrange the appropriate replacement, repair or refund where applicable.
Nothing in this policy is intended to limit your rights under applicable South African consumer law.