Help
From handmade variations and candle sand to delivery and looking after your piece, you’ll find the answers to our most common questions here.
The pieces
Yes. Every Wild Flamingo piece is poured, finished and prepared by hand in South Africa.
Because of the handmade process, no two pieces will ever be exactly the same. Small variations in colour, pattern, texture and finish are part of what makes each piece unique.
Not necessarily, and that’s part of the fun.
Patterns and colours move differently with every pour, so your piece may vary slightly from the photographs shown online. The overall colourway and style will remain the same, but the exact pattern will be uniquely yours.
Our bowls and trays are made using an acrylic resin composite which creates a solid, stone-like finish without the weight of traditional stone or concrete.
Each piece is individually poured, sanded, sealed and finished by hand.
Quite a lot.
Use it to hold perfume or skincare, jewellery and everyday bits and pieces. Style it on a coffee table, bedside table or bathroom counter, use it with candle sand or simply let it sit there looking lovely.
That’s one of our favourite things about these pieces. They don’t have to do just one job.
We don’t recommend using Wild Flamingo pieces for serving or storing food.
While the material used to make our pieces is non-toxic and the inside of our bowls is sealed, our finished pieces have not been tested or certified for food contact. Oils and strongly coloured foods may also mark the surface.
We think they’re much happier holding your jewellery, perfume, skincare, candle sand and all those little things that need somewhere beautiful to live.
A little water is absolutely fine. You can wipe your piece with a damp cloth and everyday splashes shouldn’t be a problem.
We don’t recommend submerging your piece in water, soaking it or using it to hold water for prolonged periods.
If your piece gets wet, simply wipe it dry with a soft cloth.
Candles
Selected Wild Flamingo bowls can be used with candle sand.
For the best results, make sure there is a generous layer of candle sand between the wick and the base of the bowl and don’t burn your candle for longer than 3 hours at a time.
Our full Care Guide covers candle sand levels, wick placement, fragrance, safe burning and what to do if wax sticks to your bowl.
Read the Care Guide →
No. Our candle sand is unscented, which means you can enjoy it as it is or add fragrance when you feel like it.
Before lighting, you can add approximately 5 drops of candle-safe fragrance oil around the wick and allow it to absorb into the candle sand.
Never add fragrance oil while the candle is burning or while the wax or bowl is hot.
Yes.
Once the candle has been extinguished and everything has cooled completely, remove the hardened wax around the used wick. The remaining candle sand can be reused with a fresh wick.
Top up the candle sand when needed to maintain a generous layer between the wick and the bottom of the bowl.
Care
For everyday cleaning, wipe your piece with a soft, slightly damp cloth. A little mild soap can be used for marks or spills.
Avoid harsh cleaning products, abrasive sponges, the dishwasher and microwave.
From time to time, you can refresh the finish with a small amount of natural furniture wax, such as Wax-It-All. Avoid liquid furniture polishes and spray-on products.
For more detailed care and candle instructions, visit our Care Guide →
Orders & delivery
Orders are usually ready to ship within 3–5 working days. This gives us time to pour, finish and seal your piece properly before it makes its way to you.
Once your order has been dispatched, you’ll receive your tracking information.
Delivery time is additional to the 3–5 working day processing time and will depend on your location and the delivery option selected at checkout.
Yes. We deliver throughout South Africa.
Delivery costs and estimated delivery times will be shown at checkout.
Yes. Collection is available in Greenstone Hill, Johannesburg by arrangement.
Once your order is ready, we’ll contact you to arrange a suitable collection time and provide the collection details.
Returns & exchanges
We carefully check and package every Wild Flamingo piece before it leaves us, but if something has gone wrong along the way, please get in touch.
We recommend contacting us within 48 hours of receiving your order so we can resolve courier-related damage as quickly as possible.
Please send us your order number along with clear photographs of the damaged item and its packaging.
We’ll assess the issue and arrange the appropriate replacement or refund where applicable.
This does not affect any rights you may have under South African consumer law.
We hope you love your Wild Flamingo piece, but if you’ve changed your mind about an online purchase, please contact us within 7 days of receiving your order.
Items must be unused, undamaged and returned in their original condition and packaging. Unless the item is faulty, damaged or incorrect, the cost of returning it will be for your account.
Because every Wild Flamingo piece is handmade, small variations in colour, pattern and finish are part of its character and are not considered defects.
If your item is faulty, damaged or not what you ordered, please contact us and we’ll help arrange the appropriate replacement or refund in line with South African consumer law.
Custom-made or personalised pieces may be subject to different return conditions. These will be explained before your order is confirmed.
Custom pieces
Absolutely. If you have a particular colour, combination or piece in mind, get in touch and tell us what you’re looking for.
Because every piece is made by hand, what’s possible will depend on the design, colour and materials involved. We’ll let you know if we can make it happen and take it from there.
Custom pieces are made especially for you, so we’ll confirm the price, timing and any applicable terms before you place your order.
We’d love to help. Get in touch through our Contact page and we’ll get back to you as soon as we can.
