Your privacy matters to us.
This Privacy Policy explains how The Wild Flamingo collects, uses, stores and shares personal information when you visit our website, contact us, subscribe to our communications or place an order.
We aim to handle personal information responsibly and in accordance with applicable South African privacy law, including the Protection of Personal Information Act, 2013 (POPIA).
By using our website, you acknowledge the practices described in this Privacy Policy.
01
Who we are
The Wild Flamingo is a South African handmade lifestyle brand creating sculptural bowls, decorative trays, candle pieces and related products.
For questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.
02
What information we collect
The information we collect depends on how you interact with The Wild Flamingo.
When you place an order, contact us or use our website, we may collect information such as:
• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order and transaction information
• Products you purchase
• Information you provide when contacting us
• Information relating to custom order requests
• Newsletter or marketing preferences
• Website usage and technical information
• IP address, browser type and device information where collected automatically by the website or its service providers
We only aim to collect information that is reasonably necessary for the purpose for which it is being used.
03
How we collect your information
We may collect personal information when you:
• Place an order
• Complete the checkout process
• Contact us through the website
• Send us an email or other enquiry
• Request a custom piece
• Subscribe to our newsletter or marketing communications
• Create an account, if customer accounts are enabled
• Browse or interact with our website
• Interact with cookies or similar website technologies
Some technical information may be collected automatically when you visit the website.
04
How we use your information
We may use your personal information to:
• Process and fulfil your orders
• Arrange delivery or collection
• Communicate with you about an order
• Respond to questions and enquiries
• Manage returns, exchanges, refunds or damaged orders
• Process custom order requests
• Provide customer support
• Send marketing communications where you have consented to receive them or where otherwise permitted by law
• Operate, maintain and improve our website
• Understand how customers use our website
• Detect or prevent fraud, misuse or security issues
• Maintain appropriate business and transaction records
• Meet our legal, accounting or regulatory obligations
We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.
05
Orders and payments
When you place an order, we collect the information required to process and fulfil your purchase.
Online payments may be processed by a third-party payment service provider.
Where a third-party payment provider processes your payment, your payment information will be handled according to that provider’s own privacy and security practices.
The Wild Flamingo does not intend to store complete payment card details directly on its website where payments are processed securely by a third-party payment provider.
06
Delivery and collection
If your order is being delivered, we may need to share relevant information with delivery and logistics providers.
This may include your:
• Name
• Delivery address
• Telephone number
• Email address where required for delivery notifications
• Information reasonably necessary to deliver and track your parcel
We only share information reasonably necessary for the provider to perform the relevant service.
For collection orders, we use your contact information to communicate with you and arrange collection.
07
Service providers
We may use trusted third-party service providers to help operate our business and website.
These may include providers that assist with:
• Website hosting
• Ecommerce functionality
• Payment processing
• Delivery and logistics
• Email communication
• Newsletter distribution
• Website security
• Website analytics
• Data storage and backups
• Technical support
These providers may process personal information on our behalf or as independent service providers depending on the service they provide.
We aim to share only the information reasonably necessary for them to perform their services.
08
Marketing communications
If you choose to subscribe to The Wild Flamingo’s newsletter or other marketing communications, we may use your contact information to send you news about new pieces, colourways, product launches, behind-the-scenes content, special offers or other Wild Flamingo updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication where available or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an order you have placed.
We will not automatically treat placing an order as consent to receive unrelated marketing communications where consent is required.
09
Cookies and similar technologies
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and support ecommerce functionality.
Some cookies may be essential for functions such as:
• Shopping carts
• Checkout
• Website security
• Remembering user preferences
Other cookies may be used for analytics, advertising or marketing if these services are enabled.
Where required, visitors will be given appropriate choices regarding non-essential cookies.
More information about the cookies used by the website may be provided through our cookie notice or cookie settings.
10
Analytics and advertising
We may use website analytics or advertising tools to understand how visitors interact with our website and to help us improve our marketing.
If these tools are enabled, they may collect technical information such as your device, browser, approximate location, pages viewed, interactions with the website and referral information.
Where required, non-essential analytics or advertising technologies will be managed through the website’s cookie consent system.
The exact tools used may change over time and our cookie information should be updated accordingly.
11
Social media and external links
Our website may contain links to The Wild Flamingo’s social media profiles or other third-party websites.
If you follow a link to another website or platform, that service will handle information according to its own privacy practices.
The Wild Flamingo is not responsible for the privacy practices of third-party websites or platforms.
12
How we protect your information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Measures may include appropriate website security, access controls, secure service providers, software updates and other reasonable technical and organisational safeguards.
No online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.
13
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, tax, legal or regulatory purposes.
Different types of information may therefore be retained for different periods.
When personal information is no longer reasonably required, it may be deleted, destroyed or anonymised where appropriate.
14
Your privacy rights
Subject to applicable South African law, you may have the right to:
• Ask whether we hold personal information about you
• Request access to certain personal information we hold about you
• Ask us to correct or update inaccurate information
• Request deletion or destruction of personal information in circumstances where we are permitted or required to do so
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Ask us to stop sending you direct marketing communications
• Raise a concern about how your personal information is being handled
Some requests may be subject to legal requirements or exceptions.
To make a privacy-related request, please contact us through our Contact page.
15
Children’s privacy
Our website and products are intended for general consumers and are not specifically directed at children for the purpose of collecting their personal information.
We do not knowingly seek to collect personal information directly from children without appropriate authorisation where this is required by law.
If you believe personal information relating to a child has been provided to us inappropriately, please contact us.
16
International processing
Some of the technology and service providers used to operate our website may process or store information outside South Africa.
Where personal information is transferred or processed outside South Africa, we aim to use reputable service providers and take reasonable steps to ensure that personal information receives appropriate protection in accordance with applicable requirements.
17
Security incidents
If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate and address the incident.
Where required by applicable law, we will notify the appropriate authority and affected individuals in accordance with the relevant legal requirements.
18
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.
The current version will be published on this website together with its most recent update date.
We encourage visitors to review this policy periodically.
19
Contact us about your privacy
If you have a question about this Privacy Policy, want to exercise a privacy right or have a concern about how your personal information has been handled, please contact us through our Contact page.
You may also have the right to lodge a complaint with South Africa’s Information Regulator if you believe your personal information has been handled in a way that does not comply with applicable privacy law.